Question 1

How to send Payments FAQ

Accepted Answer

💸 Effortless Transfers with Okoora

Initiate secure cross-border payments in just a few clicks — all within Okoora’s FX-protected infrastructure.

🚀 How to Make a Transfer

Navigate to Payments 📍 Left-hand menu → Payments
Choose Transfer Type
- Single Transfer – One recipient, one transaction
- Mass Transfer – Multiple payments in one file (ideal for payroll or vendors)
Enter Transfer Details Fill in:
- Beneficiary
- Amount & currency
- Payment method & memo (if needed)

⚠️ Important Notes

Beneficiary must be pre-approved in your contact list before initiating the payment.
Processing time: Transfers typically settle within three business days (subject to destination and currency).

💬 Need help setting up a beneficiary or uploading a bulk file? Our support team is standing by via the platform chat.

Okoora support team is available for any question through the chat system on the platform😎

Question 2

How to recover a password FAQ

Accepted Answer

🔒 Locked Out of Your Okoora Account?

No worries — here’s how to regain access quickly and securely.

1️⃣ Reset Your Password

On the login screen, click “Forgot Password”
Follow the prompts to set a new password Password Requirements:
Minimum 8 characters
At least 1 number
At least 1 uppercase and 1 lowercase English letter
At least 1 special character (e.g., !, @, #)

2️⃣ Still Locked?

If the reset didn’t resolve the issue:

Clear your browser cache
- Press CTRL + SHIFT + DELETE
- Select “Cached images and files” → Clear
- Reattempt login
Still stuck? Chat with our support team directly from the platform.

💬 Still can’t log in? Our support team is available through the in-platform chat — we’ll get you back on track fast.

Okoora support team is available for any question through the chat system on the platform😎

Question 3

Send Money (For private users)

Accepted Answer

Sending money allows you to send money to yourself or someone else. You can choose between 2 sending options: Create payment manually or Upload invoice file

Create payment manually Single payment by beneficiary, the money will debited immediately from your current balance up to the current rate. If you've sent to this account before, you can find it in the "Select Beneficiary" list or "Add New" if this is the first time you're sending to this account.

If you select "Add New" you will be required to manually fill in the account information. Your beneficiary needs to be approved by us first, we verify the beneficiaries all the time so if it is still "pending" just wait a few minutes.

Upload invoice file: If you have an invoice file you can upload it here and the payment will be automatically created. You can upload several invoices here and make several payments

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Question 4

Payments FAQ (For private users)

Accepted Answer

I don't see a payment sent to me from myself or from a third party:

First, make sure you've reported the payment using the "Add" flow, here's an explanation for that business account or private account.
The wallet will be updated at the closest time frame of Dailey's approvals: Sun-Thu: 9:00, 12:00, 14:00, 16:00 | Fri: 9:00, 12:00

I reported a different amount/date than the payment:

Don't worry, just make another report with the correct information, and the second report will be deleted automatically

I want to add a new currency to my account

No problem, there is no limit on the number of coins and you can always add more! Just check this article if you have a Business account, or this one if you are a Private user.

Can I cancel a payout?

Canceling payments depends on payment status. It is important to check if the payment was completed or not. Ready to send - In this case, the payment is not completed yet. If you wish to cancel it, you ca

Question 5

Add Funds to Your Okoora Wallet (Non-ILS Currencies)

Accepted Answer

🌍 Add Funds to Your Okoora Wallet (Non-ILS Currencies)

Okoora makes it easy to fund your wallet in over 100 currencies — securely and efficiently.

🛠️ Step-by-Step: Adding Money (All Currencies Except ILS)

Go to "Add Money" 📍 Upper-right menu → Click Add Money
Select “Other Currencies” Choose this to fund any non-ILS currency wallet.
Choose Your Currency Select the currency you'd like to receive (e.g., USD, EUR, GBP). ✅ Your wallet account details will be displayed — including bank info and routing codes.

📌 Important Reminder Each currency operates through a dedicated wallet account. To receive EUR, you must send funds directly to your EUR wallet. The same applies to all supported currencies. You can also share this account info with customers or partners for inbound payments.

💬 Need help setting up a new currency wallet? Our support team is ready in the in-platform chat.

**Okoora support team is available for any question through the chat system on the platform😎 **

Question 6

How to add beneficiary or payer

Accepted Answer

📇 Setting Up Contacts in Okoora

To send or receive funds through Okoora’s infrastructure, every counterparty must first be registered as a contact.

🔁 Contact Types

Beneficiary – A recipient of outgoing payments.
Payer – A sender of incoming payments to your account.

🛠️ How to Add a New Contact

Navigate to Contacts via the left-hand menu.
Click ADD to create a new contact.
Select the Contact Type: Beneficiary or Payer.
Complete the form with all required details.
Submit for approval.

⚠️ Note: Contact verification can take up to three business days. You’ll receive a notification once the contact is approved and ready for transactions.

💬 Need assistance? Reach out via the in-platform chat — we're here to help. Global payments start with precision. Okoora ensures both.

Okoora support team is available for any question through the chat system on the platform😎

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