Question 1

Send Money

Accepted Answer

Sending money allows you to send money to yourself or someone else. You can choose between 2 sending options: Single payment or Mass payment .

Single payment: The money will debited immediately from your current balance up to the current rate. If you've sent to this account before, you can find it in the "Recent" list or "Add Recipient" if this is the first time you're sending to this account. If you select "Add Recipient" you will be required to manually fill in the account information, your beneficiary needs to be approved by us first, we verify the beneficiaries all the time so if it is still "pending" just wait a few minutes.

Mass payment The mass payment option helps you with sending funds easily to multiple beneficiaries. The money will debited immediately from your current balance up to the current rate.

First, you need to select the desired beneficiaries by clicking the "Add Recipient" button. Now, just fill in the required fields such as amount, transfer type, and document if needed

${color}[#0c25e4](Payment FAQ)

Question 2

Login FAQ

Accepted Answer

My User is locked what should I do?

First, try to reset your password using the "Forgot password" button below the login, if after resetting your password you are still locked, please contact the support in the chat below. Don't forget! your password must contain all the following characteristics: at least 8 characters with at least 1 number 1 cap English latter 1 regular English latter and 1 special sign

second, we advise you to clean the cache in your browser, it can help you sign into your account. for that, you need to press CTRL+SHIFT+DELETE together and choose "clean Cached images and files:". If this problem still occurs, please get in touch with the support in the chat.

I have a kosher phone and can't receive SMS what should I do?

On the SMS screen, you can press "call me" and get the code via call.

The system returns to entering e-mail and password after entering the SMS PIN code:

If you are using Safari as your browser: This could be caused by "cross-site tracking, “ enabled by default in Safari settings. Please go to Safari → Preferences → Privacy → uncheck the “Prevent cross-site tracking” option. Refresh the page and try to log in again

If you are using Chrome as your browser: This could be caused by the cookie setting in Chrome. Please go to Chrome settings→ privacy and security→ make sure that the "Block third-party cookies" is disabled and

Question 3

Payments FAQ

Accepted Answer

I don't see a payment sent to me from myself or from a third party:

First, make sure you've reported the payment using the "Add" flow, here's an explanation for thatr business account or private account.
The wallet will be updated at the closest time frame of Dailey's approvals: Sun-Thu: 9:00, 12:00, 14:00, 16:00 | Fri: 9:00, 12:00

I reported a different amount/date than the payment:

Don't worry, just make another report with the correct information, and the second report will be deleted automatically

I want to add a new currency to my account:

No problem, there is no limit on the number of coins and you can always add more! Just check this article if you have a Business account, or this one if you are a Private user.

Can I cancel a payout?

Canceling payments depends on payment status. It is important to check if the payment was completed or not. Ready to send - In this case, the payment is not completed yet. If you wish to cancel it, you

Question 4

Send Money (For private users)

Accepted Answer

Sending money allows you to send money to yourself or someone else. You can choose between 2 sending options: Create payment manually or Upload invoice file

Create payment manually Single payment by beneficiary, the money will debited immediately from your current balance up to the current rate. If you've sent to this account before, you can find it in the "Select Beneficiary" list or "Add New" if this is the first time you're sending to this account.

If you select "Add New" you will be required to manually fill in the account information. Your beneficiary needs to be approved by us first, we verify the beneficiaries all the time so if it is still "pending" just wait a few minutes.

Upload invoice file: If you have an invoice file you can upload it here and the payment will be automatically created. You can upload several invoices here and make several payments

${color}[#0c25e4](Payment FAQ)

Question 5

Payments FAQ (For private users)

Accepted Answer

I don't see a payment sent to me from myself or from a third party:

First, make sure you've reported the payment using the "Add" flow, here's an explanation for that business account or private account.
The wallet will be updated at the closest time frame of Dailey's approvals: Sun-Thu: 9:00, 12:00, 14:00, 16:00 | Fri: 9:00, 12:00

I reported a different amount/date than the payment:

Don't worry, just make another report with the correct information, and the second report will be deleted automatically

I want to add a new currency to my account

No problem, there is no limit on the number of coins and you can always add more! Just check this article if you have a Business account, or this one if you are a Private user.

Can I cancel a payout?

Canceling payments depends on payment status. It is important to check if the payment was completed or not. Ready to send - In this case, the payment is not completed yet. If you wish to cancel it, you ca

Question 6

Convert Money

Accepted Answer

Here you can convert your money from one Okoora wallet to another. You can convert based on our FX rate or plan it by setting your rate:

Exchange Now: Enter the amount and currency, and we will calculate the cost for you. The conversion will be made immediately.

${color}[#ff0000](Please note:)

You must first make sure you have enough money for the operation.
The conversion will be presented in both wallets:

Plan your conversion: Plan your conversion by selecting the amount, target date, and target rate. If the rate reaches the target rate by the target date, the conversion will be processed automatically.

${color}[#ff0000](Please note: )No conversion will be made if the target rate is not reached by the target day.

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