• How to recover a password FAQ

  🔒 Locked Out of Your Okoora Account? No worries — here’s how to regain access quickly and securely. 1️⃣ Reset Your Password On the login screen, click “Forgot Password” Follow the prompts to set a new password Password Requirements: Minimum 8 characters At least 1 number At least 1 uppercase and 1 lowercase English letter At least 1 special character (e.g., !, @, ) 2️⃣ Still Locked? If the reset didn’t resolve the issue: *Popular

• How to add beneficiary or payer

  📇 Setting Up Contacts in Okoora To send or receive funds through Okoora’s infrastructure, every counterparty must first be registered as a contact. 🔁 Contact Types Beneficiary – A recipient of outgoing payments. Payer – A sender of incoming payments to your account. 🛠️ How to Add a New Contact Navigate to Contacts via the left-hand menu. Click ADD to create a new contact. Select the Contact Type: Beneficiary or Payer. Complete the forSome readers

• How to convert currencies

  🔁 Convert Currencies Seamlessly with Okoora With Okoora’s FX infrastructure, you can convert currencies in real time or plan ahead — all with institutional-grade control. 💱 Instant Conversion Convert funds between any of your wallets — anytime, at current market rates. How to Convert: Navigate to Payments - Left-hand menu → Click Payments Select ‘Exchange’ - Tap the Exchange tab to initiate a currency swap. Enter Conversion Details Choose: SouSome readers

• The Dashboard

  💼 Currency Wallet Control Panel Overview This is your central hub for managing currency exposure, making strategic decisions, and acting on real-time market signals — all embedded within Okoora’s FX infrastructure. 🏦 Opening a New Wallet To create a wallet, define a currency pair: Choose currencies used for: Supplier payments Customer receipts Operational expenses or cross-border invoices 📌 *Each selected currency opens a dedicated wallet — enabling targeted FX managSome readers

• User Roles & Permissions

  🔐 User Roles & Permissions in Okoora Okoora’s role-based access control ensures secure delegation and operational clarity across your organization. 👤 Available User RolesFew readers

• How to set Smart Alerts for FX Rates

  📢 Set Smart Alerts for FX Rates & Wallet Activity Okoora's intelligent alert system lets you stay ahead of key movements — without needing to monitor rates or balances manually. 📈 Exchange Rate Alerts Receive an instant email when a currency pair hits your target rate. How to Set It: Navigate to Add Alert → Exchange Rate Select your Buy and Sell currencies Set your Target Rate and define a Due Date ✅ If the market reaches your target before the dFew readers

• How to generate reports

  📊 Generate Financial Reports with Precision Okoora’s reporting engine gives you full visibility — fast. Whether you need a snapshot or a full transaction trail, reporting is built into your workflow. 🧾 Available Report Types Transaction Report -View all executed transactions within a custom date range. Filter by type, currency, or account. Balance Report - Get a point-in-time view of your account balances as of any selected date. 🔽 How to Generate & ExporFew readers