How to recover a password FAQ
🔒 Locked Out of Your Okoora Account?
No worries — here’s how to regain access quickly and securely.
1️⃣ Reset Your Password
- On the login screen, click “Forgot Password”
- Follow the prompts to set a new password
Password Requirements: - Minimum 8 characters
- At least 1 number
- At least 1 uppercase and 1 lowercase English letter
- At least 1 special character (e.g.,
!
,@
,#
)
2️⃣ Still Locked?
If the reset didn’t resolve the issue:
- Clear your browser cache
- Press
CTRL + SHIFT + DELETE
- Select “Cached images and files” → Clear
- Reattempt login
- Press
- Still stuck? Chat with our support team directly from the platform.
💬 Still can’t log in?
Our support team is available through the in-platform chat — we’ll get you back on track fast.
Okoora support team is available for any question through the chat system on the platform😎
Updated on: 06/26/2025
Thank you!