Articles on: Platform Overview

How to recover a password FAQ

🔒 Locked Out of Your Okoora Account?


No worries — here’s how to regain access quickly and securely.


1️⃣ Reset Your Password


  • On the login screen, click “Forgot Password”
  • Follow the prompts to set a new password

Password Requirements:

  • Minimum 8 characters
  • At least 1 number
  • At least 1 uppercase and 1 lowercase English letter
  • At least 1 special character (e.g., !, @, #)


2️⃣ Still Locked?


If the reset didn’t resolve the issue:

  • Clear your browser cache
  • Press CTRL + SHIFT + DELETE
  • Select “Cached images and files” → Clear
  • Reattempt login
  • Still stuck? Chat with our support team directly from the platform.


💬 Still can’t log in?

Our support team is available through the in-platform chat — we’ll get you back on track fast.



Okoora support team is available for any question through the chat system on the platform😎

Updated on: 07/17/2025

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