Articles on: Business

How to recover a password FAQ


🔒 Locked Out of Your Okoora Account?

No worries — here’s how to regain access quickly and securely.


1️⃣ Reset Your Password

  • On the login screen, click “Forgot Password”
  • Follow the prompts to set a new password
    Password Requirements:
  • Minimum 8 characters
  • At least 1 number
  • At least 1 uppercase and 1 lowercase English letter
  • At least 1 special character (e.g., !, @, #)


2️⃣ Still Locked?

If the reset didn’t resolve the issue:

  • Clear your browser cache
    • Press CTRL + SHIFT + DELETE
    • Select “Cached images and files” → Clear
    • Reattempt login
  • Still stuck? Chat with our support team directly from the platform.


💬 Still can’t log in?
Our support team is available through the in-platform chat — we’ll get you back on track fast.




Okoora support team is available for any question through the chat system on the platform😎


Updated on: 06/26/2025

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