Account Restrictions

🌍 Non-Supported Countries and Industries

Okoora operates as a regulated financial infrastructure provider. In alignment with global compliance requirements and risk protocols, our services are restricted in certain jurisdictions and prohibited for use in specific industries and business activities.

❌ Non-Supported Countries

We do not onboard clients or process transactions involving the following restricted jurisdictions due to regulatory, operational, or geopolitical risk:

• Ukraine

Note: While not fully restricted, transactions involving Ukraine may experience delays due to elevated sanctions exposure and systemic disruptions. Payment corridors are under continuous review.

• Myanmar

The banking infrastructure in Myanmar is currently offline due to military-imposed closures. As such, payments cannot be processed to or from this market until further notice.

Additional countries may be restricted based on evolving global compliance requirements.

🚫 Prohibited Industries (Global)

Entities involved in the following activities cannot be supported across any jurisdiction:

• Weapons, military-grade security systems
• Multi-level marketing schemes
• Political organizations
• Precious stones, metals, or unauthorized luxury resellers
• Adult entertainment and related services
• Drug paraphernalia, CBD, or controlled substances
• Gambling, betting, or lottery-related activities
• Ponzi, pyramid, or fraudulent investment models
• Illicit or non-compliant business practices (e.g., counterfeit goods, trafficking)
• High-risk extractive sectors (e.g., mining, scrap metal, energy trading)
• Speculative FX or crypto-related activities

Additional Prohibited Sectors (U.S. Clients)

In addition to the above, U.S.-based entities cannot engage in:

• Chemicals or controlled substances
• FDA-classified medical devices and pharmaceuticals
• Alcohol, tobacco, and nightlife venues
• Outbound telemarketing or cold-call sales
• Dietary supplements, seeds, or regulated plant materials
• Regulated financial services (without licensing)

❗️Prohibited Activities

Clients may not use Okoora’s infrastructure to:

• Speculate on FX markets or profit from currency movements
• Settle transactions derived from cryptocurrencies
• Initiate or receive cash-funded remittances

🛑 Prohibited Client Types

We do not support:

• Financial institutions acting as intermediaries for other FIs (“nested” or “layered” transactions)
• Shell banks or unregulated entities
• Unregistered charities

If you have any questions about eligibility or compliance alignment, please contact your Okoora representative. We conduct regular audits to ensure our global financial infrastructure operates securely and transparently for all users.

Okoora support team is available for any question through the chat system on the platform😎

Updated on: 07/10/2025